Message Your Community Audience from Salesforce Marketing Cloud!
Are you currently using Salesforce Marketing Cloud to manage your marketing stack? Community now integrates with Marketing Cloud’s Journey Builder, enabling you to seamlessly segment and target your Community audience directly from Journey Builder’s automation canvas.
You must have a Salesforce Marketing Cloud account with administrator access in order to install Community’s Salesforce Marketing Cloud integration to your environment. This integration will add two new custom actions to your Journey Builder interface: Community Member Split and Send SMS.
[Custom Action] Community Member Split: Enables you to determine if a particular Phone Number is already subscribed to your Community account. This is useful for channel deduplication or logic branching in workflows based on a given Phone Number’s Community membership.
[Custom Action] Send SMS: Enables you to send an SMS message to a given Phone Number that is currently subscribed to your Community number. This is a great way to integrate Community with your existing Journey Builder flows, while maintaining a single SMS number, presence, and onboarding experience with your users. Messages are delivered seamlessly to an end user from your existing Community number.
Am I eligible for our Salesforce Integration?
How can I get Salesforce Marketing Cloud Integration?
Please reach out to your Account Manager or firstname.lastname@example.org and we'll connect you to our integrations team.
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