[Shopify] Connect Your Store

  • Updated

We capture numbers only when users complete their purchase and opt in for SMS marketing. For Shopify customers, a connected store enables them to receive an invitation to join your Community directly from the checkout page. Upon completing the registration form, these new members are automatically added to a Shopify community, facilitating direct communication with your Shopify customers via the Community app.

Before connecting the store from settings, you'll need to follow a few steps to properly configure your Shopify account. 

 

NOTE:This feature is available to Leaders on Usage Based Pricing Plans. Feel free to email us at yourfriends@community.comif you are interested in upgrading your plan.


Create a Shopify Store

First, you’ll need an account. Don’t have a Shopify account? 
Start a free trial.

 

Configure your Checkout Page (Required)

If you haven't done so already, be sure to configure your Shopify checkout settings accordingly. We’ve prepared simple instructions to guide you:

Create a new Custom App In Shopify

The “custom app” will generate credentials so that Community can communicate with Shopify.

Note: You may need store owner permissions to create a custom app. 

  1. From your Shopify dashboard and select Apps > (in the left-hand sidebar menu)
  2. Click on App and sales channel settings

  3. Click Develop apps for your store

  4. You may need to Allow custom app development if this is your first app
  5. Click Create an app
  6. Enter the App name (suggestion: Community) and click Create app
    3.jpg
  7. Click Configure Admin API scopes
    4.jpg

  8. Scroll down to Customers and check write_customers and read_customers
  9. Scroll down to Orders and check write_customers and read_customers
    5.jpg

  10. Click Save
  11. Click Install App


Connect Shopify Store to Community

Now you're ready to connect your Shopify store to Community.

  1. From your Community settings page (https://dashboard.community.com/settings/customize) navigate to Settings > Integrations and click + Connect Store
  2. Navigate to the settings view for your newly created “custom app” in Shopify. In the API Credentials section, copy the Store URL, API Key, API Secret Key, and Admin API access token. Paste these codes into the respective fields in the Community dashboard.
  3. Set your custom Shopify Welcome Message and click Save.

🚨 Note: The Store URL must be in the format https://store_name.myshopify.com. ⚠️ The Admin API access token can only be revealed once so make sure you copy it before clicking away. Otherwise, you'll need to start over and create a new custom app. 

 

You're all done! 🎉

 

 

Troubleshooting

If you're unable to access your Shopify data in the Community app, it's likely due to inadequate API permissions on your Custom App (created in our setup instructions above). Follow these steps to locate your Custom App settings and ensure it has proper permissions.

  1. Log in to your Shopify admin dashboard
  2. On the left sidebar, click Apps and navigate to Develop apps
  3. Select the Custom App you created in setup, likely named Community
  4. Navigate to Configuration and edit Admin API integration
  5. Mark Customers and Orders as Read and Write
  6. Click Save

If you're still having trouble, please contacts us at yourfriends@community.com

Related articles