Campaign "Recipients by Action" Modal – Community

The “Recipients by Action” modal makes it easy to see how your members interacted with your campaign—and follow up in a more personalized way.

Whether you're looking to re-engage members who didn’t respond, or thank those who clicked a link, this feature puts powerful filters and actions right at your fingertips.

What is the “Recipients by Action” Modal?

This new modal lives on your Campaign Detail page and shows you exactly how individual members engaged with a campaign:

Who responded
Who didn’t respond
Who clicked a link
Who didn’t click a link
Or just view all recipients

You can quickly take action from this view—like messaging a group, adding members to a Subcommunity, or jumping straight into a 1:1 conversation.

Why It's Useful

Knowing how your members interact with your messages helps you build better relationships—at scale. This feature gives you a clear picture of:

Engaged members you can thank or reward
Unresponsive members you can follow up with or remove from future sends
Opportunities to retarget and personalize your outreach

How to Use It

1. Open the Modal

You can access the “Recipients by Action” modal in three places:

From the Follow-up actions section on a Campaign (web)
From the Campaign detail sidebar (web)
From the mobile app (Campaign details screen)

2. Filter by Action

In the modal, use the filters to view:

All Recipients
Responded
Didn’t Respond
Clicked a Link
Didn’t Click a Link

This helps you quickly segment your audience based on engagement.

3. Take Action

Once you’ve filtered your recipients, you can:

💬 Message the group – Opens the campaign composer with your selected audience pre-filled
👥 Add to a Subcommunity – Adds selected members to an existing group
📱 View Conversation – Jumps into a 1:1 conversation with an individual member