This page will provide you with all the information and guidelines you need to use the AI Message Generator on Community effectively. Our goal is to help you harness the power of artificial intelligence to create engaging SMS messages and better connect with your audience.
NOTE: AI Message Generator is currently a Beta feature and is not available on all accounts. If you have access to the Beta feature, you will see an AI Message Generator button when composing a Campaign message.
Getting Started with the AI Message Generator (Beta)
Once you have access, to use the AI Message Generator Beta:
- Log in to your Community account on the Web Dashboard.
- Click Send New Message on the Home screen.
- Click AI Message Generator from the compose box
- To generate a quick campaign suggestion, press Quick Suggest
- To open the full AI Message Generator, press Full AI Generator and select a Goal.
Full AI Generator Tips & Tricks
The AI Message Generator aims to create engaging and personalized messages. However, you may want to further customize the generated text to better suit your style and audience.
Tone of Voice Controls allow you to customize the tone and style of your generated campaigns. For best results, include comma-separated terms that describe the style you’re after, such as “funny”, “creative”, “sincere”, or “urgent”.
Keyword or Phrase Controls allow you to include specific terms that need to be included in your generated campaigns. These can be things like hashtags, coupon codes, or specific terms you’d like your audience to respond with. For best results, include comma-separated keywords or phrases to be included in your generated campaigns.
Additional Instructions allow you to provide further detail about your objective for the generated campaigns. For best results, enter full sentences as if you’re instructing a professional copywriter. Example: “I’m looking to gather information on types of clothing my audience is interested in for a giveaway offer."
How do I request access?
We'll be gradually rolling this feature out to eligible accounts. Access may be subject to additional terms. To request access:
- Login to the web dashboard and navigate to Settings
- From Settings click on Integrations
- Find the AI Message Generator row and click "Request"
Frequently Asked Questions
What is the AI Message Generator feature?
The AI Message Generator is a powerful new feature for the Community texting platform. The AI Message Generator integrates with technology from OpenAI and enables users to quickly generate effective SMS campaigns using artificial intelligence. Users can choose from two modes: Quick Suggest for fast results and Full AI Generator for more control over campaign goals and tone.
How does Quick Suggest mode work?
With Quick Suggest, users can generate a suggested SMS campaign without any configuration. The artificial intelligence will create a campaign based on best practices for engaging audiences through SMS.
What is Full AI Generator mode used for?
Full AI Generator mode allows users to select a specific goal for their SMS campaign, such as Conversion, First Party Data, or Brand Engagement & Loyalty. This provides more control and customization to achieve desired outcomes.
Can I control the tone of voice in my campaigns?
Yes, the Full AI Generator mode offers a "Setting the Tone" section, where you can specify your preferred tone of voice, keywords or phrases, and additional instructions.
How does the Conversion goal option work?
The Conversion goal helps users encourage their audience to take specific actions, such as clicking links, watching videos, or making a purchase. Users can define their desired conversion, provide a URL, and customize the tone to match their campaign's style.
What is the purpose of the First Party Data goal?
The First Party Data goal allows users to gather valuable insights from their audience by encouraging conversation and engagement through their SMS campaigns. Users can specify the data they want to collect and set the tone to encourage responses.
How does the Brand Engagement & Loyalty goal benefit my campaigns?
The Brand Engagement & Loyalty goal helps users strengthen the connection between their audience and their brand. By generating engaging SMS campaigns, users can foster long-lasting relationships and increase customer loyalty.
Can I edit the generated SMS message?
Yes, you can customize the AI-generated SMS messages to make adjustments or add any additional information you deem necessary before sending them out.
How secure is the data gathered with the AI Message Generator?
Community takes protecting the security and privacy of data seriously, and make protection of your data our priority. You can learn more about our Data Protection and Privacy Practices in our terms along with our Third Party Disclosures.
Is OpenAI training its models using my customer data?
Can I use the AI Message Generator for multiple campaigns?
Absolutely! The AI Message Generator is designed to be an ongoing tool that assists users in creating engaging SMS campaigns for various purposes and audiences. Simply adjust your goal and tone for each campaign to get the most out of this feature.