Install the Community SMS app on Salesforce Marketing Cloud (SFMC) to connect your Community account to Journey Builder. Once connected, Journey Builder activities can send SMS through Community.
If you are interested in learning more or getting this integration added to your account, reach out to your dedicated account manager.
Who this applies to: Qualified customers on usage-based plans who are already Salesforce Marketing Cloud customers. Installing requires Administrator access to the target SFMC account. Feature availability and functionality may vary by service plan.
What is the Salesforce Marketing Cloud integration
The Community Marketing Cloud connector is a managed package that you install in your SFMC instance. After it is installed and authenticated, Journey Builder activities are linked to your Community account and operate as expected, sending SMS and providing flow control.
All core Community administrative functions still reside within the Community Dashboard.
How do I use it?
Installing the Community app in SFMC
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Log into Salesforce Marketing Cloud with Administrator access to the target account. To check your access, open the top right-hand profile menu. If Setup is listed, you have the proper access.
- Go to the Install URL below for the Community SFMC application. This URL prompts you to install the application in your SFMC instance.
https://mc.exacttarget.com/cloud/#app/Administration/InstalledPackages/c2938584-264b-4dd9-9f4e-11b5954208fb/install - Follow the prompt to install the application.
Licensing all users
- Open the Access tab of the newly installed application.
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License the Community application to all users. This is commonplace and prevents permissions issues from arising in the future.
Authenticating the SFMC application with Community
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In SFMC, go to AppExchange > Community.com Marketing Cloud. The standard Community Login Page opens in an iFrame inside SFMC.
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Enter the login details for your Community account.
- Click Login. If the connection is successful, a Toast notification appears in the lower right-hand corner of the Dashboard confirming that your connection was successful.
Sending SMS with Journey Builder activities
- After authentication, use the Journey Builder activities to send SMS and provide flow control. They are linked to your Community account. Data extensions need an 11-digit Phone Number field to successfully send an SMS on Community.
Common questions
Am I eligible for our Salesforce Integration?
Our Salesforce integration is available for qualified customers on our usage-based plans. You must first be a Salesforce Marketing Cloud customer. Feature availability and functionality may vary by service plan.
How can I get Salesforce Marketing Cloud Integration?
Reach out to your Account Manager or yourfriends@community.com and we'll connect you to our integrations team.
Is this a Managed or Unmanaged Package?
The Community Marketing Cloud connector is a managed package.
What objects is the connector interacting with?
The Community Marketing Cloud integration has the following scope:
| Object | Permission |
|---|---|
| Access | Offline Access |
| Journeys | Read |
| Audiences | Read |
| List and Subscribers | Read |
| Webhooks | Read |
What Marketing Cloud users have access?
The package grants access to all Marketing Cloud users for simplicity's sake, but the functionality only applies to those who have Journey Builder access.
Are the integrations secure?
Yes. Like all Salesforce web services, the data is always encrypted in motion.
Are there any Data Extensions created by this application?
No. The Community connector does not create data extensions, nor does it consume them.
Do core administrative functions, then, reside within the Marketing Cloud app?
No. All core Community administrative functions still reside within the Community Dashboard.