When sending messages via MMS (Multimedia Messaging Service), here's what you need to know:
Sending Media and Links with MMS
Link Placement: For MMS messages, it's best to add your link at the end of your message. In contrast, for regular SMS (Short Message Service), placing the link at the beginning works better. We're aware this might seem confusing and are actively working on a permanent solution.
Recommended Steps:
- Add the Image: Start by including the image you want to send in your message.
- Write Your Message: Compose your message after the image.
- Attach the Link: Finally, insert the link at the end of your message. This sequence has helped many users resolve the issue.
Additional Information for MMS Users:
Supported File Types: MMS supports image and audio recordings up to 600 kB (no video).
Message Types Supporting MMS:
- DMs
- Campaigns
- Scheduled campaigns
- Keyword Workflows
- Welcome Series Workflows (messages sent after onboarding & confirmation messages)
Size Limitation: Each MMS message can be a maximum of 1200 bytes.
Link Tracking: Link tracking won't be enabled with MMS.
Need More Help? If you're still facing issues or have questions, feel free to reach out to our support team. We appreciate your patience and cooperation as we work towards a comprehensive solution.