Our Full Text Search feature allow Leaders to search inbound message data efficiently. This guide outlines the available functionality, including indexing limits, search options, and results filtering.
Message Indexing Limits
- Last 180 Days: We now index up to 180 days of inbound messages for all Leaders. Use the “6m” option to access this data, highlighted in blue within the dashboard.
- Custom Date Range: The Custom option allows Leaders to search up to 90 days of inbound message data.
Full Text Search Functionalities
1. Search Inbound Message Text
- Search across all inbound messages from the past 90 days.
- Enter a query string to find matching messages.
- Supports exact phrase matching.
- Excludes “tapback” tagged messages from search results.
3. Filter by Date Range
- By default, searches include all available inbound messages (90 days).
- You can set custom start and end dates to narrow the search.
4. Sort by Relevance or Date
- Sort results in the following ways:
- Relevance (most relevant first).
- Date Ascending (oldest to newest).
- Date Descending (newest to oldest).
5. Aggregated Result Summary
- See key metrics for your search:
- Total number of messages matching the query.
- Total number of members with matching messages.
- Graph visualization showing inbound message activity over time, based on message timestamps.
Select and Take Actions
After running a search, you can take the following actions on the result set:
1. Select Members from the Result Set
- Select All: Choose up to 50K members in a single action (limit for V1).
- Select/Deselect Individual Members: Refine your selection manually.
2. Available Actions for Selected Members
- Compose a Message: Send a message to all selected members.
- Add to a Tag: Add the selected members to a specific Community Tag.
- View Member Conversations: Tap on an individual member’s message result to view their full conversation history.