Sometimes, when it's only one or a handful of members having deliverability issues, it's not a Community issue but something happening on their end with their service.
We've noticed most of these end up being one of the following:
- The member has poor cell service at the time they were sending.
- The cell carrier of the member is filtering messages.
This happens most frequently with Sprint/T-Mobile. The member can contact their cell carrier directly to have this filter removed. Currently, there is nothing we can do on our end to keep this from happening.
Troubleshooting Tips:
We recommend trying to reset the opt-in flow. This can be done by having them send the message "STOP", followed by a separate message with "START".