Messages and media sent via Community are subject to character counts and limits, dictated by SMS technology. Check out the different types of messages below for the limits on each:
Campaigns and DMs
All campaigns and DMs sent to your Community Members can be up to 400 characters long, from both the Mobile App and the Web Dashboard.
Welcome Message
The Welcome Message is limited to 400 characters.
Signup Confirmation
The Signup Confirmation is limited to 255 characters.
What kinds of media can I send?
MMS Message Size Limitations
MMS messages are subject to size limitations to ensure smooth delivery. Each MMS message can have a maximum size of 1200 bytes, encompassing both text and multimedia elements. Additionally, the accompanying text within an MMS message is limited to 1200 characters. Supported file types for MMS include images and audio recordings, with a size limit of up to 600 kB.