Data Exports

To enable the feature, please send a request to yourfriends@community.com. Requests must come from an Admin Seat registered to the account the data is being requested for. 

Where can I access my data exports:

Once in-product data exports has been enabled, head to the Settings section in the Dashboard to access your Account Data. 

From there, you can view the exports that are available to you. 

What data exports are available to me:

Campaign Performance

• This export includes the time a campaign was sent, the message body, whether or not the campaign was filtered/scheduled, the number of recipients, the number of Member responses, the number of Members who received a reply to their response, and the number of Members who replied STOP to the campaign (unsubscribes).

Message Segment Usage

• Detailed usage report with message type and daily breakouts.

Campaign Link Performance

• This export applies to campaigns that were sent with either a URL link or media link. It includes the URL of the link, the type of link (client URL or media), the number of recipients the link was sent to, and the number of recipients who visited the link.

Member Details

• This export includes all fields a Member fills out when they sign up as well as some metadata that we gather - full name, phone number, gender identity, city, state, country, age, device type, email (if entered by Member), and time of account creation. 

Custom Member Data

• This export includes any Custom Member Data (CMD) that you have uploaded or collected through Custom Signup Fields.

Member Subscription Status

• This export includes a list of Members with their subscription status (live, opted out, blocked, or deleted) and the timestamp when the subscription change occurred at.

Communities

• This export includes a list of your communities and the number of Members in each.

Community Membership

• This export includes a list of the Members in each of your communities and the date the Member was added.