Certain words are reserved for SMS functionality on Community. Please be aware that when Members text those words (listed below), it may trigger a particular action for the member and you may not receive the message. For example, if you ask people to respond with their favorite traffic sign, people that respond with “stop” will end up terminating their subscription to your texts and you will not see that as a response in your dashboard. Features that rely on keywords, such as Keyword Responders, may also not function correctly when using the below words. For example, if you use “start” as a keyword and someone texts “start”, it will not trigger an auto response. For the best experience, you should avoid using these words as keywords on Community and avoid encouraging Members to text them as a response to a prompt.
This applies when only a reserved word is texted but not when the word is used in a phrase or sentence (e.g., “stop sign” is not treated as a reserved word but “stop” is). Reserved words are case insensitive (e.g., “sToP” would be treated as a reserved word). However, they are sensitive to leading or trailing punctuation marks or emojis e.g. “Stop.” “Start!” “🛑Stop”.
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