Members in Community

  • Updated

 

What Are Members?

Members are the people who have opted in to your Community. They can receive messages from you and reply on the channels you use, such as SMS, WhatsApp and Apple Messages for Business.

Because Members chose to hear from you, they're the part of your audience most likely to read, reply and act on what you send.

To join, a person texts your Community number and completes the opt-in form. Members must be 13 or older, and 18 or older or 21 or older in some cases. 

 

Why Are Members Important?

Your members are your audience. Understanding who they are is key to sending more relevant, effective messages.

The Members page helps you:

  • See your full audience in one place
  • Find the right people faster with search, filters, and sorting
  • Understand your audience at a glance with key member data
  • Take action directly from the list
  • Track how your audience is growing over time

 

How to Use the Members Page

Navigate to the Members Page

  • Click Members in the left-hand navigation
  • This will open your full member list

View Member Metrics

At the top of the page, you’ll see a snapshot of your audience:

  • Total Members – Total number of people in your community
  • New Members – Members added in the last 30 days
  • Growth – Percentage growth over time

Explore Your Member List

By default, the Members table displays your members with key information, including:

  • First Name
  • Last Name
  • Channel
  • Phone Number
  • Age
  • Gender
  • City
  • State
  • Joined Date
  • Acquisition Source
  • Subcommunity Count
  • Is Favorite

The Member List can be customized further to meet your needs.

  • Use the column selector to choose which data you want to see
  • Show only the information that matters most to you

Additional fields you can add include:

  • Email
  • Date of Birth
  • Zip Code
  • Country
  • Device Type
  • Last Activity Date
  • Last Campaign Received
  • Last Campaign Response
  • Last Direct Message
  • Last Link Click
  • Last Media View
  • Last Survey Response
  • Total Campaign Responses
  • Total Direct Messages
  • Total Inbound Messages
  • Total Link Clicks
  • Total Media Views
  • Total Survey Responses
  • Custom Member Data (if enabled)

Search for Members

  • Use the search bar to find members by first or last name

Filter Your Audience

Use filters to narrow down your member list based on:

  • Location
  • Timezone
  • Age
  • Gender
  • Join date
  • Channel
  • Subcommunities
  • Custom Fields (if enabled)
  • Engagement
  • Click Clear Filters to reset your view

Sort Members

  • Click column headers to sort (e.g., Name, Age, Location, Join Date)
  • Toggle between ascending and descending

Take Bulk Actions

Select members to take action:

  • Message via a campaign
  • Add to a subcommunity
  • Favorite
  • Unsubscribe
  • Report
  • Block

You can select individuals, all members on the page, or all members in the list.

Note: Messaging is only available when all selected members are on the same channel. If your selection includes multiple channels, the message option will be disabled.

 

View a Member Profile

  • Click any member row to open the member profile
  • View more detailed information about that individual

Use the Insights Tab

  • Click the Insights tab at the top of the page

The Insights experience that previously lived on its own page has been moved into the Members page.

This update brings all of your audience data into a single place, so you no longer need to switch between pages to understand your members and how your community is growing.

Within the Insights tab, you can:

  • Analyze audience growth
  • View trends over time
  • Understand how your community is evolving

By combining member data and insights in one view, you can more easily move from understanding your audience to taking action.

 

Common Questions

Why don’t I see certain member data?

Some fields, like Custom Member Data, may require specific features to be enabled on your account.

Why can’t I see all the members?

This may be due to filters, search terms, or pagination.

Can I edit member information?

Editing member details is not available from the Members page at this point in time.

What channels are supported?

Members may be connected through SMS, WhatsApp, and Apple Messages depending on which channels are enabled through your account and plan.

Why is the Members page important?

The Members page is the foundation for understanding and managing your audience. It brings your member data together so you can see who your audience is, segment them in more powerful ways, find the right people, and take action more efficiently.

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