Why do some T-Mobile users receive "Service Access Denied" when they try to text me?

  • Updated

The "Service Access Denied" error is specific to a very small percentage of T-Mobile users. To resolve this issue, follow these steps:

  1. Check Premium Messaging Settings:
    1. Navigate to Settings > Apps and Notifications > Special Access > Premium SMS Access on the device.
    2. Review the list of apps with Premium SMS Access, tap on the messaging app, and select "Always Allow."
  2. Contact T-Mobile Customer Service:
    1. If the issue persists, members should contact T-Mobile Customer Service at 1-800-937-8997.
    2. Ensure that they can receive premium messages (usually an enabled default feature).
    3. Verify that T-Mobile turns off "Device Block" if it is enabled.

Taking these steps should help address the "Service Access Denied" error for T-Mobile users.

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