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  3. FAQs for Fans and Members

FAQs for Fans and Members

Commonly asked questions from members and fans who subscribe to Community Leaders

  • Why aren't I getting texts?
  • Can I text a Community Leader from an International number?
  • Am I being charged to text with Community Leaders?
  • How is my data being used?
  • How do I stop receiving messages from a Community Leader?
  • What is a Community Member?
  • How does a Member opt out of my Community?
  • How can I edit my contact details as a Community Member?
  • Why are my members receiving this message? “could not parse the name card”?
  • Why do some T-Mobile users receive "Service Access Denied" when they try to text me?
  • Why am I not seeing members that say they have signed up? Why are contacts missing?
  • Why are members/fans not receiving my messages?
  • A member cannot sign up and is receiving a message, "You must be at least 13 years old to join."
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