FAQs for Fans and Members
Commonly asked questions from members and fans who subscribe to Community Leaders
- What if I have a different question?
- What if I'm unable to enter my city on the opt-in form?
- What if I can't input my birthday when managing preferences?
- What if a Leader does a giveaway?
- Why aren't I getting any replies?
- Why aren't I getting texts?
- Can I text a Community Leader from an International number?
- Am I being charged to text with Community Leaders?
- How is my data being used?
- Is this really [Insert Community Leader]? I bet it's just a chatbot.
- How do I stop receiving messages from a Community Leader?
- What is a Community member?
- How does a member opt-out of my Community?
- Editing information from the Member Portal
- Why are my members receiving this message? “could not parse the name card”?
- Can I utilize a 3rd party app to text a Community number?
- Why do some T-Mobile users receive "Service Access Denied" when they try to text me?
- Why am I not seeing members that say they have signed up? Why are contacts missing?
- Why are members/fans not receiving my messages?
- A member cannot sign up and is receiving a message, "you must be at least 13 years old to join."