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  3. FAQs for Fans and Members

FAQs for Fans and Members

Commonly asked questions from members and fans who subscribe to Community Leaders

  • What if I have a different question?
  • What if I'm unable to enter my city on the opt-in form?
  • What if I can't input my birthday when managing preferences?
  • What if a Leader does a giveaway?
  • Why aren't I getting any replies?
  • Why aren't I getting texts?
  • Can I text a Community Leader from an International number?
  • Am I being charged to text with Community Leaders?
  • How is my data being used?
  • Is this really [Insert Community Leader]? I bet it's just a chatbot.
  • How do I stop receiving messages from a Community Leader?
  • What is a Community member?
  • How does a member opt-out of my Community?
  • Editing information from the Member Portal
  • Why are my members receiving this message? “could not parse the name card”?
  • Can I utilize a 3rd party app to text a Community number?
  • Why do some T-Mobile users receive "Service Access Denied" when they try to text me?
  • Why am I not seeing members that say they have signed up? Why are contacts missing?
  • Why are members/fans not receiving my messages?
  • A member cannot sign up and is receiving a message, "you must be at least 13 years old to join."
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