In cases where only a few members experience deliverability issues, it's often not a Community-related problem but rather an issue on their end with their service. Typically, these issues fall into one of the following categories:
- Poor Cell Service:
- The member may have had poor cell service at the time of sending.
- Carrier Filtering:
- The member's cell carrier might be filtering messages, with Sprint/T-Mobile being a common instance.
- Members experiencing this issue can contact their cell carrier directly to request the removal of the filtering.
- Currently, there's no action we can take on our end to prevent this occurrence.
Troubleshooting Tips:
We recommend trying to reset the opt-in flow. This can be done by having them send the message "STOP", followed by a separate message with "START".