You can schedule a campaign to send at a future date and time from the web dashboard or the mobile app. Scheduled campaigns send once, except birthday campaigns, which can repeat daily or on a chosen day of the week.

What is Campaign Scheduling?

Campaign scheduling lets you compose a campaign now and choose a future date and time for it to send. You can send to everyone in your Community or to any other filtered group of members.

The audience is worked out when the campaign sends, not when you schedule it. Your filters run again at send time, so Members who joined since you scheduled are included and Members who opted out are left out.

Pending campaigns are listed as Scheduled on the web dashboard and under Scheduled Campaigns in the mobile app. A scheduled campaign is saved and sent in the local time zone you are in. 

Scheduled campaigns send once. The exception is a birthday campaign, which repeats until you cancel it. See Scheduling a recurring birthday campaign.

Why Should I Use Campaign Scheduling?

Scheduling lets you line up your campaigns ahead of time instead of writing each one on the day it goes out. You can see your scheduled campaigns together in date order, or in the calendar view, so you know what is going out to your Members and when. That gives you a view of your messaging cadence before any of it sends.

Because the audience is worked out at send time, a campaign scheduled days ahead still respects opt-outs made in the meantime.

Birthday campaigns can repeat daily or on a chosen day of the week. Each message reaches only the Members whose birthday it is, so you don't have to send it by hand.

How Do I Use It?

Scheduling a campaign on the web dashboard

1. On the web dashboard, compose your campaign. See Composing a campaign.
2. Click the Schedule icon .
3. Select a date and time in the future.
4. To see your pending campaigns, open Scheduled.

Scheduling a campaign on mobile

1. In the mobile app, compose your campaign.
2. Tap the calendar icon .
3. Select a date and time in the future.
4. To see your scheduled campaigns, go to Campaigns and filter by Scheduled Campaigns.

Editing or deleting a scheduled campaign 

1. Go to the Campaigns page and select the scheduled campaign you want to change.

2. In the window that opens, choose to edit the campaign or delete it.

   

Common questions

In which time zone are scheduled messages sent? 

A scheduled campaign is saved and sent in the local time zone you are in. 

For example, if you are in California and schedule a message to be delivered at 6 PM, your New York community members will receive it at 9 PM local time, and users in Denver will get it at 7 PM.

Can I schedule a campaign to repeat? 

Only birthday campaigns can repeat. Every other scheduled campaign sends once. To set up a repeating birthday campaign, see Scheduling birthday campaigns.

Why did my scheduled campaign reach different Members than I expected? 

Your audience is worked out when the campaign sends, not when you schedule it. Members who joined after you scheduled are included, and Members who opted out are left out.