[Shopify] Abandoned Checkout

  • Updated

Flexible_Canvas_V1.pngSetting up a Shopify Abandoned Checkout Flow allows you to automatically send a text message reminder after an online shopper adds products to their cart but fails to complete checkout. These text messages can be triggered and sent only if the customer has provided their phone number and marketing consent.

 

Let's get started

First, enable the Shopify Integration on Community. Visit the [Shopify] Connect Your Store help article for a step-by-step guide.

 

Required Steps:

  1. In Shopify, check the box next to SMS under the Consent for Marketing Options.
    Screen_Shot_2022-11-14_at_7.27.46_PM.png

  2. Add this mandatory text anywhere within the Privacy Policy of the connected Shopify Store:

    We use Community.com, Inc. ("Community") for all text communication services. By shopping with us, you agree to your personal information being transferred to, stored by, and processed by Community in accordance with its Privacy Policy (https://www.community.com/legal/privacy-policy).

  3. Click on the Flows Tab in the navigation panel on the Web Dashboard.
    flows2.jpg

  4. Click on Create New Flow.
    flows3.jpg

  5. Chose Shopify Abandoned Checkout from the list of templates.
    flowsabandonedtemplates.png

 

Configuring the Flow

  1. You will be taken to the main canvas that contains a pre-configured Shopify Abandoned Checkout workflow. This can be left as-is, or edited per your preferences.
    abandonedcheckoutcanvas.png

  2. Click the Trigger card to configure the duration that you'd consider the checkout to be abandoned. Click Done once you have set your desired delay.abandonedcheckoutdelay.png

  3. Click the Send SMS card to configure the message that will be sent out after the designated delay. Click Done to save your customized text.
    abandonedcheckoutsms.png

    NOTE:     By default, SMS from your Shopify Abandoned Checkout will not be sent during Quiet Hours. There is a checkbox below your message editor that allows you to Ignore Quiet Hours. Read more about Quiet Hours here.


  4. Click Publish and your Shopify Abandoned Checkout Flow will be active!

 

THINGS TO NOTE

  1. Abandoned Checkout Correspondence
    • Abandoned Checkout correspondence for completed flows will appear in your Community inbox.
    • Messages will be labeled with Sent via Automation.
  2. Onboarding for New Members
    • New Members who haven't previously opted into your Community will have the chance to do so via Reply Y Onboarding.
    • This ensures a seamless experience, with checkout details automatically pulled into their Member profile.

  3. Impact on Analytics
    • Editing your Shopify Abandoned Checkout Flow will reset the analytics.
    • This guarantees accurate engagement data for the current workflow content

  4. Availability and Plan Upgrade
    • The Shopify Abandoned Checkout Flow is accessible for any account on a usage-based plan that is also a Shopify customer.
    • Interested in upgrading your plan? Reach out to us using the Help button in the lower righthand corner.

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