Number imports may be available for qualified customers on our usage-based plans; including our Small and Medium Business plans. All import requests will be reviewed for compliance purposes and acceptance of your list is not guaranteed. Acceptance of import list is not approval of your compliance. All data imports are subject to our Terms of Service and Data Import Addendum. There are some minimum requirements we take into account when reviewing import requests. It is best practice to import a list in which:
- the subscribers are recent (you have messaged with them in the past 6 months)
- have opted into receiving SMS messages in a TCPA Compliant manner.
- and are real SMS capable 10 DLC numbers
Read this article to learn more about TCPA Compliance.
How does number import work?
We take your existing compliant database of audience phone numbers and carry them over into our system to send a one-time opt-in message. This supports the ability to tap into your whole member base on the Community platform quickly and easily from previously collected data.The numbers that were imported will receive the Welcome Message that is configured for your account
- Recipients will need to click the opt-in link included in the welcome message and enter the required information in order to join your community.
What to expect?
We cannot guarantee any conversion rate for your number import. It is unlikely that every number that is imported will complete the opt-in process.
If possible, we recommend sending these customers a message from a channel they are familiar with (email, existing SMS service, etc) to let them know to opt-in to your Community number to stay in contact with you.
Requirements for CVS File for Imports
- CSV must have valid-formatted (10/11 digit), US/CAN phone numbers only
- CSV must have opt-in timestamps (indicating when the opt-in was obtained)
- CSV must have Age / DOB information (to confirm the age of the incoming Members)
Related Articles
Head to the List Import Request Form located in your account (On Web Version Only)